ORDERS

Orders will be dispatched within 1-3 business days from the day they are placed.

Customers receive email order status updates to the email address provided at checkout. Updates will include order confirmation and shipment confirmation. For additional status update questions please email me.

I reserve the right to cancel and refund any order at any time. 

DELIVERY

UK orders will be shipped by Royal Mail Special Delivery.

International orders will be shipped by Royal Mail International Tracked & Signed For. 

Tracking number will be supplied to the customer once order has been dispatched.

Please ensure you provide the correct postal address at the time of order because if the items are returned to me and require re-postage I reserve the right to charge the recipient.

DUTIES AND TAXES

If your order is being shipped outside of the UK or the EU, it will be subject to duties and import taxes. This is the responsibility of the recipient to pay. You will be billed directly by the customs office of the destination country.

RETURNS

As I want you to be 100% happy with your purchase, items may be exchanged or returned within 2 weeks from when you receive your order. 

Returns are only accepted providing the items are returned in their original condition. You will be refunded within 30 days of me recieving the goods.

Please note I do not refund shipping charges and the return shipping is the responsibility of the customer. 

Please email me quoting your name and reason for return and I can supply you with the returns address.

Care has been taken to securely package the products however if the products are damaged during postage then please let me know as soon as they arrive. If you do not report this immediately then I will not accept any responsibility for the damage and I am not obliged to reimburse you. 

ACCURACY OF CONTENT

Please note that due to the handmade nature of my work there can be slight variations from product to product. Care has been taken to ensure the accuracy of descriptions and photographs however please be aware that due to the making process the product you receive may not be identical to that photographed.

It is important you are happy with your purchase so if you have any concerns once recieving your order please contact me immediately.

OTHER

Any damage caused due to instalment or aftercare is the responsibility of the customer. Please carefully follow the aftercare instructions provided on my website.

Prices and availability of items are subject to change at any time. 

Eve Campbell owns all copyright and related intellectual property rights in and relating to this website unless expressed otherwise.

No contents of this website (including but not limited to text, images, audio, graphics, photographs, underlying source code and software) can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent. Any unauthorised use of the material of Eve Campbell may infringe copyright laws, trade mark laws, the laws of privacy and publicity, and communications regulations and statutes.